1. Introduction
Welcome to Fresh Fold! We strive to offer you the best shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 7 days of receiving your order.
- Condition: Items must be unused, unwashed, and in their original condition with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
3. Non-Returnable Items
The following items are non-returnable:
- Used Coupon Code.
- Sale or clearance items.
- Items marked as “final sale”.
- Discounted items.
4. How to Initiate a Return
To return an item, please follow these steps:
- Contact Us: Email our customer service team at 1storefreshfold@gmail.com or use the “Return Request” form on our website.
- Provide Details: Include your AWB number, the item(s) you wish to return, and the reason for the return.
- Receive Instructions: Our team will provide you proper instructions.
5. Refund Processing
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and should be processed within 5-7 business days. You will receive a confirmation email once your refund has been processed. For COD orders, COD charge’s(₹99) will be deducted, and the remaining amount will be refunded. For Prepaid orders, our processing fee of 3% will be deducted and the remaining amount will be refunded.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item(extra courier charges applicable). Items from the ‘sale’ section or ‘used coupon code’ or ‘discounted products’ are not eligible for return or exchange.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us at 1storefreshfold@gmail.com within 7 days of receiving your order. We will provide instructions for returning the item and will cover the cost of return shipping. May be refund or replacement will be offered as appropriate.
8. Contact Us
For any questions or concerns regarding returns and refunds, please contact our customer service team:
- Email: 1storefreshfold@gmail.com
9. Changes to the Policy
Fresh Fold reserves the right to update or modify this return, refund & exchange policy at any time. Any changes will be posted on our website and will apply to all orders placed after the date of the update.
Thank you for shopping with Fresh Fold! We value your business and are here to assist you with any issues you may have.